All Star Travel


Frequently Asked Questions

Here we have listed many of the general questions we receive from Spring Break travelers. If you need more detailed information please don't hesitate to contact our sales office at 773-276-5772 at any time.

Will I receive a monthly bill?	No, you will not receive a monthly bill. You will receive an e-confirmation of your down payment, which will be followed bi-monthly by an updated invoice. You can pay as much or as little as you choose at any time. All Star recommends paying $50 - $100 a month by sending a personal check, money order or making a credit card payment through our website. DO NOT SEND CASH! Please specify your legal name and your group name with each payment. Access your account status online 24 hours a day at: www.ASTcrew.com
When do I need to have my entire trip paid?	Your balance is due by March 1, 2008. All travelers who are not paid in full by the March 1 deadline will be subject to cancellation. Sorry, no extensions or exceptions. Payments must be received in our office by March 1, not postmarked. You can choose to reinstate your reservation for a fee if the space is still available, but keep in mind that you may be placed on a wait list and we may be unable to get you a seat on your original flight. If our flights are full you may be required to find your own flight.
Do I need a passport?	As of January 23, 2007 the US government requires a valid, non-expired passport for all international air travel. Passports are taking up to 3 months to be processed so submit your passport application immediately! Visit: www.travel.state.gov for more details. All Star is not responsible for travelers with incomplete documentation for international travel. Also, you will need your documents at the airport, so be sure to keep them in handy and not in your suitcase. If you don't bring the right documentation to the airport you will not be allowed to board the plane and you will forfeit your entire trip (and we would really hate for that to happen).
What about non-US citizens?	You should contact your local consulate general or call the following numbers for documentation requirements: Mexico (800) 446-3942, and for the Bahamas (212) 421-6420 or (305) 373-6295.
What is the drinking age in Mexico?	Although not heavily enforced, the drinking age in Mexico and the Bahamas is 18.
Do I need to be 18 go on the trip?	No, however, the U.S. government requires travelers under the age of 18, who are traveling without BOTH parents or legal guardian, to provide a notarized letter from both of your parents/legal guardians permitting you to travel outside the U.S. Both parents must sign and the letter must be notarized even if they are separated or divorced. In the event that one parent is deceased, you will need a notarized letter from your living parent along with a copy of the death certificate for your deceased parent.
Are only Seniors at my school allowed on the trip?	No, any family members as well as friends from other schools can join in on the fun. Even Juniors can come along and then they can go again the following year. To sign up with a specific group you only need to provide the group name you wish to travel with in the “school name” section of the deposit form.
Do you provide medical insurance?	Yes. In conjunction with HTH Worldwide Insurance Services, All Star provides a Trip Cancellation Plan and Travel Insurance. $59 will be added to the overall cost of the trip. We strongly encourage you to purchase the optional insurance. Although we pride ourselves on planning the most tightly knit trips possible, unexpected things can happen and it's always best to be prepared. Our insurance package includes reimbursement for hospital and medical expenses, emergency transportation, trip costs if you cancel due to medical reasons, lost and damaged baggage, flight delay costs, and more. A more detailed description of benefits is included with the initial confirmation statement and found on our website www.ASTcrew.com.
What happens if I cancel?	Unless you have purchased the travel insurance and your cancellation is due to a medical reason, the $100 deposit is non-refundable. However, it is not totally lost because it can be used for the next three years as a deposit toward a Spring Break trip with All Star. Cancellations must be submitted in writing by mail, fax or email. Cancellations will not be processed over the phone. Active reservations may be transferred to another person as long as a plane ticket has not been issued in the original traveler's name. A minimum $25 service fee will apply (fees change as the tour date gets closer). In some cases, where commercial air has been provided, changes will not be allowed for the air portion of tour but you can transfer the remainder of the tour to someone and receive a partial credit.
Are the trips school sponsored?	The trips that All Star offers are not school sponsored.
Are there chaperones on the trip?	All Star views its student travelers as responsible adults. Although our expert staff members are not considered chaperones, we will be on location at our day and evening events to assist you. Our staff will stay in the same hotel and are on call 24 hours. In addition, our staff will provide a complete orientation upon arrival. We'll explain what to do in case of emergency, how to find our staff (we wear All Star Travel Crew shirts and staff badges so our presence will be noticed), and provide other important information to ensure your maximum safety and fun. Parents are welcome to participate as chaperones. For most destinations. Exceptions do apply.
How is rooming done?	Final roommates will be selected no later than April 20. Because the price is based on four to a room each traveler is responsible to find his/her own roommates. If less than four per room, each traveler must pay an additional rooming charge prior to receiving their travel documents. All Star does not allow co-ed rooming unless each traveler’s parent(s)/legal guardian(s) sign consent forms.
What airlines will I be booked on?	Many of our flights are operated by charter airlines. All charter airlines are subject to the same maintenance rules and inspections put forth by the FAA. Most likely you will have a direct and/or non-stop flight, however we cannot guarantee it will be possible for every route. Departure dates should be available about 2 months prior to departure. Flight times will not be 100% confirmed until 10-14 days prior to departure.
How much spending money should I take?	Everybody has different spending habits and students should use their own judgment in deciding how much money to take for the week. Some students can get by on $300 while others need more. Our experience has been that on average, most students use around $450 for food and activities over the course of a week. We suggest bringing your spending money in the form of Traveler’s Checks which can be exchanged at your hotel’s front desk and are replaceable if lost.
When will I receive my airline tickets?	Travel documents will be mailed out approximately 5-10 days prior to departure. Documents will include flight tickets, transfer vouchers, bag tags, departure information for departing airport, important contact numbers for the on-site All Star office, hotel phone numbers and information about on-site activities for your destination.
Are there any activities included in the price?	Yes. Many activities are included with a basic All Star Vacation Package. These activities include beach parties, pool parties, cover charges to dance clubs and welcome parties. Other optional activities include, but are certainly not limited to: trips to Mayan Ruins, jet skiing in the ocean, snorkeling, parasailing and much more. Most of these will be for an additional cost. Each evening All Star will host theme parties at selected venues to which cover charge for our travelers will be FREE and All Star staff will be present. All Star will also offer a unique “Rock Star Event Package” designed exclusively for each destination. Detailed information about meal discounts, optional activities, and FREE bonus souvenirs that are included in the Rock Star Event Package will be sent to each traveler along with their travel documents. This package can be purchased upon arrival at your destination. The cost of the “Rock Star Event Package” will differ for each destination and will come out of your spending money. More information on the Rock Star Event Package can be found on our website.